This course provides guidelines and best practices enabling participants to express ideas clearly, accurately, and professionally in business writing, either in a letter, email, text or social media. Course goals include: explaining different options for written communication; planning your message; organizing your message so audience will understand it; polishing your message to ensure it communicates the message you want; giving bad news in writing; writing a business letter, email/text; and responding to angry customers.
Thursday, September 17 at 9:00am to 12:00pm
Hawkeye Community College, Buchanan 121
1501 E Orange Rd, Waterloo, IA 50704